Return & Refund Policy
Return Policy
You have 14 days from the day you receive your order to request a return. To qualify, the item must be in the same condition you received it: unopened, unused, with all original tags, and in its original packaging. Proof of purchase is required.
To start a return, contact us at support@mestizen.com.
If your request is approved, we’ll send you the return instructions and the correct return address.
Return shipping costs are the buyer’s responsibility.
You will receive a full refund minus the original shipping cost, unless the return is due to an error on our part—in that case, we’ll cover all return costs.
We cannot accept returns on sale items or gift cards.
Any item sent back without a prior return request will not be accepted.
If you have questions at any point, reach us at support@mestizen.com.
Damages & Issues
Check your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can fix the issue.
If you do not plan to keep the item, do not open or use it.
Exchanges
Exchanges follow the same rules as returns: items must be unused, unopened, with tags, and in original packaging.
Contact us at support@mestizen.com within the 14-day window and we’ll help you with the exchange process.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please note that banks and credit card companies may take some extra time to process and post the refund.